Vegas Nova Privacy Policy

Who Controls Your Data

The data controller for all personal information collected through vegasnovaslots.com is Veganova Ltd, company number 15856, registered at Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. For all personal data enquiries and requests, contact us at [email protected] with the subject line “Privacy Request.”

What Data We Collect

Registration Data

When you create an account at Vegas Nova, we collect your email address, chosen password (stored in encrypted form), full legal name, date of birth, residential address, and phone number where provided. This information is required to establish and manage your player account.

Payment and Transaction Data

We collect records of all deposits and withdrawals, including the payment method used (Visa, Mastercard, Bitcoin, Ethereum, Skrill, Astropay, and others), the amount, the currency, and the timestamp of each transaction. Full card numbers and bank account details are not stored on our servers; payment processing is handled by our payment service providers.

KYC and Identity Documents

To comply with our obligations under Anjouan Gaming Commission licence ALSI-202502018-FI1 and applicable anti-money laundering regulations, we collect copies of government-issued photo identification, proof of residential address, and in some cases proof of payment method. These documents are submitted to [email protected] or through the account verification portal and are stored securely for the period required by applicable law.

Technical and Usage Data

We automatically collect technical data when you visit vegasnovaslots.com or use the Progressive Web App. This includes IP address, browser type and version, device type and operating system (including Android version and iOS version), pages visited, session duration, and game activity logs. This data is used for account security, fraud prevention, and platform performance monitoring.

Cookies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and collect analytics data about platform usage. Cookie categories include strictly necessary cookies (required for site operation), functional cookies (for preferences such as language and layout), and analytics cookies (for aggregate usage reporting). Cookie preferences can be managed through your browser settings or the cookie consent tool on the site.

How We Use Your Data and Legal Basis

We process your personal data for the following purposes and on the following legal bases:

Account management and service delivery: necessary for the performance of our contract with you. Identity verification (KYC) and anti-money laundering compliance: necessary for compliance with legal obligations applicable to Veganova Ltd. Fraud prevention and account security: necessary for our legitimate interests in protecting the platform and our players. Bonus administration, including processing of promo codes (WELCOME, BOOST, SURGE) and Nova Club loyalty points: necessary for the performance of our contract with you. Analytics and platform improvement: necessary for our legitimate interests in maintaining and improving the service. Direct marketing communications: based on your consent, which may be withdrawn at any time.

Game Software Providers

To deliver the game lobby, including titles from Pragmatic Play, Evolution Gaming, Play’n GO, NetEnt, BGaming, Yggdrasil Gaming, Hacksaw Gaming, Nolimit City, and 40+ additional studios, we share relevant session data with our game providers. This is limited to the data needed to deliver and log game sessions.

Payment Processors

Deposit and withdrawal transactions via Visa, Mastercard, Bitcoin, Ethereum, Skrill, Astropay, and other supported methods are processed by third-party payment service providers. We share the transaction details necessary to process each payment. These providers operate under their own data protection frameworks.

KYC and Verification Services

Where we use third-party identity verification services to assess submitted KYC documents, personal identification data is shared with those services for the sole purpose of verification. These providers are contractually bound to process data only for this purpose.

Legal and Regulatory Disclosure

We may disclose personal data to the Anjouan Gaming Commission or other competent authorities where required by law, regulation, or in response to a lawful request.

We do not sell personal data to any third party.

Data Retention

Player account data is retained for the duration of the active account relationship and for a minimum of five years following account closure, in accordance with our obligations under applicable anti-money laundering regulations. Technical logs are retained for a shorter period consistent with operational and security purposes. KYC documents are retained for the period required by applicable law.

Following account closure, personal data that is no longer required for legal or regulatory purposes is securely deleted or anonymised.

Your Rights as a Data Subject

Depending on the applicable law in your jurisdiction, you may have the following rights in relation to your personal data held by Veganova Ltd:

The right of access to a copy of the personal data we hold about you. The right of rectification of inaccurate or incomplete data. The right of erasure of data that we are no longer required or entitled to hold. The right to restriction of processing in certain circumstances. The right to object to processing carried out on the basis of our legitimate interests. The right to data portability for data you have provided to us in a structured, machine-readable format.

To exercise any of these rights, contact us at [email protected] with the subject line “Privacy Request.” We will respond within one month of receiving a valid request.

International Data Transfers

Veganova Ltd is registered in the Autonomous Island of Anjouan, Union of Comoros. Personal data may be processed and stored on servers located outside your home country. Where data is transferred to a jurisdiction that does not have an adequacy decision under applicable data protection law, we ensure that appropriate safeguards are in place, including contractual protections with the receiving party.

Analytics cookies collect aggregate, non-identifiable data about how players use vegasnovaslots.com. This data helps us understand which pages and features are most used and guides improvements to the platform. You can disable analytics cookies at any time through your browser’s cookie settings. Disabling cookies may affect the functionality of some features on the site.

Right to Lodge a Complaint

If you believe that your personal data has been processed in a manner that does not comply with applicable data protection law, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction. Contact details for your local supervisory authority can be found through your national data protection regulator’s website.

Contact for Data Enquiries

For all data protection enquiries, subject access requests, or erasure requests, contact Veganova Ltd at [email protected] with the subject line “Privacy Request.” We will acknowledge receipt within 72 hours and provide a full response within one calendar month.